COMPLAINTS
Your opinion counts
We would like to hear how you experienced your visit to our practice. Your response is very valuable: it allows us to improve our care and service. Would you like to pass on your suggestions or compliments to us? Let us know. Thank you in advance!
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Complaint?
Despite the efforts of our employees, it may happen that you are not satisfied with the treatment in our practice. You can then submit a written complaint to your dentist. In most cases, a conversation between you and your dentist will be enough. If you need a third, neutral party, you can submit your complaint to the KNMT , the professional association to which this practice is affiliated. An independent complaints officer will then mediate between you and your dentist free of charge. With the aim of finding a solution.
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Dispute?
If you cannot resolve the matter despite the help of the complaints officer, you can appeal to the Oral Care Disputes Body for €75. Your complaint will then be assessed by a committee of five experts. The dispute resolution body will give a binding decision as to whether your complaint is well-founded and, if the complaint is well-founded, may award compensation up to a maximum of twenty-five thousand euros.
More information
For more information about oral care, treatments and costs, please visit allesoverhetgebit.nl . You can ask questions via the contact form placed on the website www.allesoverhetgebit.nl . Both provide independent information and were founded by our professional organization KNMT .